I take care of every customer that has an issue. That doesn’t mean that you can put an M80 in the pen and explode it and expect a new one, but if something goes wrong or doesn’t work properly I’ll make it right. If you feel something is wrong with your pen email me at firstname.lastname@example.org and I'll take care of it.
If you don’t like any item we make within 30 days of purchase, you can return it for a full refund minus a 20% restocking fee as long as it is in the same condition as you received it in. Send it back to:
Tactile Turn Returns
2701 National Circle
Garland TX 75041
Leave a note in the package that you’d like to return it and we will process the refund within a week of receiving the item.